Our purpose is to deliver essential business solutions around the world and create long-term sustainable value for the benefit of all our stakeholders.
We‘re here, there and everywhere
Many people use a Bunzl product every day of their lives. We’re the largest value-added distributor in the world in our market sectors.
Delivering value for our customers
We are a focused and successful specialist international distribution and services Group with operations across the Americas, Europe, Asia Pacific and UK & Ireland. We support businesses all over the world with a variety of products and solutions that are essential for our customers in the successful operation of their businesses.
Driving essential business solutions
Our purpose is to deliver essential business solutions around the world and create long-term sustainable value for the benefit of all stakeholders.
Our business model
We reliably source, consolidate and deliver through customised solutions, providing both efficiency and value-added benefits to our customers. Through our specialist knowledge, strong supply chain and our logistical capabilities, we ensure the right products are sourced and arrive at the right time, allowing our customers to focus on their core businesses, achieve purchasing efficiencies and savings, and minimise their working capital requirements.
Our tailored solutions
Bunzl has always provided its customers with tailored solutions and it is no different when it comes to supporting their progress on sustainability.
Our global scale, vast experience, flexibility and unwavering passion means we are working proactively to help solve the problems society faces, both now and in the future, whether that’s helping our customers innovate, improving the ways we do things to be more efficient, or partnering with communities and other stakeholders to make a difference.
The right balance of skills and experience
We reliably source, consolidate and deliver through customised solutions, providing both efficiency and value-added benefits to our customers. Through our specialist knowledge, strong supply chain and our logistical capabilities, we ensure the right products are sourced and arrive at the right time, allowing our customers to focus on their core businesses, achieve purchasing efficiencies and savings, and minimise their working capital requirements.
Our purpose is to deliver essential business solutions around the world and create long-term sustainable value for the benefit of all our stakeholders
Through our core values:
Humility
Responsiveness
Reliability
Transparency
A one-stop-shop for essential business solutions
We source
We consolidate
We deliver
We ensure
- Customer-centric service model
- Simplification and efficiency
- Reliability
- Local agility and knowledge
- Value-added services and expertise
- Sustainable and responsible solutions
- Tailored service best suited to each customer
Creating long-term sustainable value and a compounding strategy that consistently delivers
Profitable organic growth
Use competitive advantage to support the growth of our customers and to increase our market share.
Operating model improvements
Daily focus on making our business more efficient.
Acquisition growth
Use strong balance sheet and excellent cash flow to consolidate our markets further.
Sustainable and equitable growth
Responsible organization that implements solutions that protect the environment and communities.
We deliver
Growth opportunities • Strong track record•Resilience•Good return on invested capital• Strong cash generation
With sustainability a vital part of the equation
Responsible supply chain
Investing in a diverse workforce
Taking action on climate change
Providing sustainable solutions
Essential business solutions
We provide our customers with essential items that are necessary for their businesses to operate. We reliably source, consolidate and deliver these items through customised solutions, providing both efficiency and value-added benefits.
Tailored service-led model
Bunzl offers tailored solutions that utilise varied resources and capabilities.
We source
- Sourcing experts and category specialists
- Global supplier relationships
- Own brand portfolio
- Alternative sustainable product expertise
- Innovative product sourcing
- Customer-specific products
- Competitive prices
We consolidate
- One-stop-shop for all products in
a single delivery - Customised digital solutions
- Integrated ordering systems
- Analytical support to improve efficiencies
- Carbon savings through consolidated deliveries
We deliver
- On-time, in-full delivery; received just-in-time
- Multiple delivery options that include direct to site, cross dock or warehouse replenishment
- Extensive distribution network with regional and national coverage
Delivering a value-added service for customers
By providing our customers with a broad range of essential items, readily available from stock, alongside specialist knowledge and expertise, we provide the reassurance our customers need for important items, which allows them to focus on their core businesses. The value of our service to our customers goes far beyond the cost of the products sourced.
Bunzl provides a customised service that offers:
- Category expertise and advice from c.6,000 customer service specialists and sales experts
- Sustainable solutions that support customer objectives
- Innovative products and solutions
- Scale that drives competitive prices
- A strong and ethical supply chain
- Reliability and availability
- Working capital efficiencies
- Robust logistical support
Our sources of competitive advantage
Unique service offering
Our customized solutions add value to our customers' operations ensuring they receive their orders on-time and in-full whatever their requirements.
Our people
Within our c.20,000 employees globally we have c.3,300 expert sales people supported by c.2,600 locally based customer service specialists use their deep and detailed knowledge to work with customers to ensure that they receive the best possible advice on all product and service related matters. Our dedicated warehouse teams ensure orders are picked to a high degree of accuracy and our drivers represent Bunzl on a daily basis as the main face-to-face contact with our customers.
Decentralized model
With a decentralised operational structure, our enthusiastic, experienced and knowledgeable management teams, including many former business owners, are able to focus on our customers’ needs in their local markets and create an entrepreneurial environment, while retaining full responsibility for the financial performance of their businesses.
Global sourcing
Our global scale and strength of relationships with multinational and local suppliers, together with the benefits of our Asia sourcing and auditing operation based in Shanghai, allow us to provide a broad range of responsibly sourced and competitively priced products, including an extensive range of own brand and sustainable items.
International scale
With operations in 31 countries, our extensive distribution networks mean we can deliver to customers on a local, regional, national and international basis, giving them complete flexibility.
Digital capabilities
Our e-commerce platforms increase the efficiency of our operations while enhancing the experience for our customers. These include options, such as budgetary controls, closed specific product lists and branded portals for our customers.
Acquisition track record
We have a strong track record of making and successfully integrating acquisitions, helping us to extend our geographic footprint while at the same time enabling our acquired businesses to continue to feel ‘local’. Since 2004 we have acquired more than 180 businesses.
Our sources of competitive advantage
Cash flow
Our businesses are highly cash generative and this, together with our disciplined approach to capital allocation, allows us to pay a growing dividend, reinvest to deliver organic growth and grow our business by acquisition.
Reinvestment
We continue to reinvest in our operations, including in our IT systems and e-commerce applications, vehicle routing and warehouse management systems and by consolidating and upgrading our warehouse.
Acquisitions
Applying our disciplined and controlled approach, we have been able to commit more than £4.3 billion of cash generated to 182 acquisitions since 2004 while maintaining a prudent approach to net debt.
Dividends
Our dividend has grown every year for 28 years at a CAGR of 10% per annum. We are committed to ensuring sustainable dividend growth in line with our progressive policy.